Guest Service Representative
4 weeks ago
Germantown, Maryland / Holiday Inn Express & Suites Germantown Front Office / Part Time
Responsibilities:Guest Service: Provide exceptional guest experiences by anticipating and responding to their needs in a friendly and positive manner. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Stay knowledgeable about hotel property, local attractions, and hours of operation of hotel outlets and services.
Financial Results and Cost Control: Utilize effective selling techniques to maximize room revenues. Monitor room availability, follow restrictions, and all booking policies and procedures. Drive sales and revenue growth by up-selling rooms and amenities. Adhere to B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
Self/Workload Management: Prioritize work duties, adhere to B. F. Saul Company Hospitality Group general work rules and department procedures. Attend all required department and hotel meetings.
Safety/Risk Management: Maintain a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follow all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Required Skills and Experience:Requirements: High school diploma or GED required. 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Physical Demands: Ability to lift, push and pull up to 75 pounds on an occasional basis.
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