Front Office Supervisor
3 weeks ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at The Hedreen Hotel Employer. As a Front Office Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.
Key Responsibilities:- Assist staff with expediting problem payments and follow up on guest-related issues
- Process all guest check-ins and process all payment types, including room charges, cash, debit, or credit cards
- Anticipate sold-out situations and obtain satisfactory alternative accommodations
- Block rooms in the system and identify designated requirements
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Count bank at the beginning and end of shift
- Assist management in training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
- Anticipate and address guests' service needs in a professional, positive manner
- Assist Valet Parking operation during peak periods
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds with or without assistance
- Address guests' service needs in a professional, positive, and timely manner
- High school diploma or GED
- Must have valid driver license
- Must have clean driving record
- 1 year experience in the guest services, front desk, or related professional area
- Must be able to write, type, and verbally communicate clearly and proficiently in English, and while utilizing phone and computer systems
- Proficient computer skills
- Ability to de-escalate dynamic situations
- Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program and access to Teladoc
- Free Short-Term Disability (up to $750/week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
- Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
- Paytient Healthcare Spending
- 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
- Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
- Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
- Free Employee Assistance Program (EAP)
- Travel Assistance Program
- 4th largest hotel in Seattle with 557 rooms, 28,000 sq. ft of meeting space
- Stable operation – hotel has never been sold
- Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year
- Although we had to lay-off 90% of our staff at the beginning of the pandemic, we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return
- Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel, Westin, Marriott, Sheraton
- The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. The company built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come
- Ownership is also the management company – No red tape
- The company values longevity – half of our team has been with us 5+ years
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