Customer Service Representative
7 days ago
As a Customer Service Representative at Citizens, you will be the face of our bank, delivering exceptional service to our customers in our lobbies. You will be comfortable with technology, able to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. Your goal will be to create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs.
Responsibilities:
- Greet our customers in our lobbies
- Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions
- Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals
Requirements:
- High School degree or GED
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
What You'll Get:
- Meaningful work & relationships
- Commitment to community
- Career opportunities, reward, and upskilling
- Exceptional benefits
Equal Employment Opportunity:
Citizens is an equal employment and opportunity employer, committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.
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