Gym Operations Assistant

2 weeks ago


Foxboro, United States Planet Fitness Full time
About the Role

We're seeking a skilled Assistant Manager to join our team at Planet Fitness, where you'll play a key role in delivering an exceptional member experience and driving business success.

Key Responsibilities
  1. Staff Management: Assist in recruiting, hiring, training, and developing a high-performing team of Member Service Representatives, Trainers, and Custodians.
  2. Member Experience: Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  3. Front Desk Operations: Assist with staffing, supervise staff, and oversee member check-ins, new membership sign-ups, and tours.
  4. Facility Maintenance: Assist in overseeing cleanliness and maintenance of the facility.
  5. Reporting and Statistics: Assist in tracking statistics and reports (weekly, monthly, and annually).
Requirements
  • Customer Service: Superior customer service skills, preferably in the fitness industry.
  • Experience: Experience working as a Member Service Representative at Planet Fitness.
  • Supervisory Skills: Solid supervisory, diplomacy, and listening skills.
  • Computer Proficiency: Basic computer proficiency (Microsoft Suite).
  • Physical Demands: Ability to stand, walk, and continually talk during shift; occasional lifting of up to 50 lbs.
About Planet Fitness

At Planet Fitness, we're passionate about enhancing people's lives with an affordable, high-quality fitness experience. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, we're seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

We offer a supportive work environment, opportunities for advancement, and a Judgement Free Zone where everyone feels welcome. If you're looking for a place where you can make a difference in a customer's life, we encourage you to explore this opportunity further.

Search for a club opportunity near you and discover how you can join our team and make a difference in the lives of our members.


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