Premium Client Services Representative

2 weeks ago


Foxboro, United States The Kraft Group Full time
Job Details

Job Location
Kraft Soccer - Foxborough, MA

Position Type
Full Time

Education Level
Bachelor's

Job Category
Sales

Description

SUMMARY

The Premium Client Service Representative provides dedicated customer service to a large portfolio of premium full-season membership accounts. This role serves as the main point of contact for these accounts, ensuring an exceptional experience.

DUTIES AND RESPONSIBILITIES
  1. Conduct a high volume of outbound calls to premium full-season membership accounts for proactive customer support.
  2. Clearly explain all package features and benefits to customers, helping them maximize their experience and encouraging renewal or package add-ons.
  3. Collaborate with the Premium Client Services Manager to develop and execute events and experiences tailored to Premium Membership Accounts.
  4. Identify referral and cross-selling opportunities within each account.
  5. Maintain accurate records in CRM r and perform timely follow up with customers.
  6. Master and adhere to the Seven Step Sales Process through comprehensive initial and ongoing training.
  7. Provide premium-level customer service by managing calls on the 1-877-GET-REVS line for premium Revolution season ticket holders.
  8. Interface with the ticket office to facilitate timely ticket delivery and payment processing.
  9. Perform additional tasks and special projects directed by the Premium Client Services Manager.


SUPERVISORY RESPONSIBILITIES
  • This position has no supervisory responsibilities.
SKILLS AND QUALIFICATIONS
  • Bachelor's degree
  • 2+ years ticket sales or serviceperience required
  • Excellent written and verbal communication skills.
  • Professional, courteous demeanor, both over the phone and in person.
  • inability to manage multiple priorities in a fast-paced, deadline-oriented environment.
PHYSICAL DEMANDS
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
  • This job operates in a professional office environment.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Noise level in the work environment is usually (low/moderate/loud).
CERTIFICATES, LICENSES, REGISTRATIONS
  • None required


OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

  • Foxboro, United States The Kraft Group Full time

    **Job Summary**The Premium Client Services Representative provides exceptional customer service to a large portfolio of premium full-season membership accounts at The Kraft Group. This role serves as the main point of contact for these accounts, ensuring an outstanding experience.Duties and Responsibilities:Conduct high-volume outbound calls to premium...


  • Foxboro, United States The Kraft Group Full time

    **Job Description**We are seeking an Elite Client Support Specialist to join our team at The Kraft Group. As a high-value relationship builder, you will provide premium-level customer service to a large portfolio of premium full-season membership accounts.Key Responsibilities:Manage and resolve complex customer issues in a professional and courteous...


  • Foxboro, United States The Kraft Group Full time

    Job Summary:We are looking for a skilled Exhibition Services Representative to join our team at The Kraft Group. In this role, you will be responsible for delivering exceptional experiences to our guests at The Patriots Hall of Fame presented by RTX and the Lighthouse at Gillette Stadium.Main Responsibilities:Promote a positive and welcoming atmosphere for...


  • Foxboro, United States The Kraft Group Full time

    About the RoleThis dynamic position is ideal for a results-driven professional who can think critically and work collaboratively in a fast-paced environment. As a Membership Services Representative, you will be the primary point of contact for full-season membership accounts, providing proactive and reactive support to ensure seamless experiences.


  • Foxboro, United States The Kraft Group Full time

    Job DetailsJob Location Kraft Soccer - Foxborough, MA Position Type Full Time Job Category Sales DescriptionSUMMARY: The Membership Services Representative role will be responsible for delivering proactive and reactive customer service to a large base of full season membership accounts on a daily basis. The position will also be the main point of contact for...


  • Foxboro, United States The Kraft Group Full time

    **Job Overview**The Kraft Group is seeking a highly skilled Full Season Membership Account Manager to join our team. As a dedicated service professional, you will provide exceptional customer service to a large portfolio of premium full-season membership accounts.Key Responsibilities:Develop and maintain strong relationships with premium full-season...


  • Foxboro, United States Bar Louie Full time

    Front of House Representative Job SummaryWe are seeking a highly motivated and experienced Front of House Representative to join our team at Bar Louie. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide exceptional customer service.The estimated salary for this role is around $40,000 - $50,000 per...


  • Foxboro, United States HCAOA Full time

    Job descriptionAre you looking for a challenging role that allows you to provide care solutions and support to families in need? Are you energized by creating extraordinary customer experiences, bringing value, building relationships and closing the deal? If so, Right at Home has the opportunity for you!We are a locally owned home care business that has an...


  • Foxboro, United States HCAOA Full time

    Job description Are you looking for a challenging role that allows you to provide care solutions and support to families in need? Are you energized by creating extraordinary customer experiences, bringing value, building relationships and closing the deal? If so, Right at Home has the opportunity for you! We are a locally owned home care business that has an...

  • PT Customer Service

    3 months ago


    Foxboro, United States Bass Pro Shops Full time

    Bass Pro Shops - 1 Bass Pro Dr [Retail Associate / Team Member] As a Customer Service Associate at Bass Pro Shops, you'll: Secure all firearms brought into the store with trigger locks; Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges; Greet all customers as they enter the store; Handle...


  • Foxboro, Wisconsin, United States United Site Services Full time

    About United Site ServicesWe are the industry leader in comprehensive site services, dedicated to creating lasting partnerships that drive our customers' project and event success. Our expertise, process management excellence, and corporate responsibility are cornerstones of our value proposition, each supported by tangible best-practice programs.Our team's...

  • Front Desk Supervisor

    6 months ago


    Foxboro, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...


  • Foxboro, United States Planet Fitness Full time

    About the RoleWe're seeking a skilled Assistant Manager to join our team at Planet Fitness, where you'll play a key role in delivering an exceptional member experience and driving business success.Key ResponsibilitiesStaff Management: Assist in recruiting, hiring, training, and developing a high-performing team of Member Service Representatives, Trainers,...


  • Foxboro, United States Penske Truck Leasing Full time

    Location: 31 E Belcher Rd. Foxboro, MA 02035 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their...


  • Foxboro, United States Payroc Full time

    Job OverviewWe are seeking a highly skilled Payroll Specialist to join our team. This role involves managing payroll processing for clients, providing excellent customer service, and maintaining the payroll system.Key ResponsibilitiesCollect time sheet data and payroll information from clients dailyData entry of payroll information into online...

  • Consulting Manager

    2 weeks ago


    Foxboro, United States The Kraft Group Full time

    Job DetailsJob Location KAGR - Foxborough, MA Position Type Full Time Education Level Bachelor's Travel Percentage None Job Shift Day Job Category Technical/Analytics DescriptionSUMMARY: The Consulting group is seeking a manager who can lead multiple engagements and act as the groups second-in-command. This is a unique opportunity to enter the sports &...


  • Foxboro, United States Activate Care Full time

    ** This is an onsite role where applicants should reside within 30 minutes of the Foxborough, MA area to be considered for this position.**Role Overview The Bilingual Interpreter/Office Assistant (Haitian Creole/English) will become a vital member of our team at an emergency shelter, playing an essential role in supporting case managers, clients, and shelter...


  • Foxboro, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is a leading provider of home healthcare services, committed to delivering high-quality care that enhances the lives of our clients.We are seeking highly skilled and compassionate Registered Nurses (RNs) to join our team. Our RNs play a vital role in providing one-on-one care to our clients, working flexible scheduling options that...


  • Foxborough (Foxboro), United States ConnectPay Payroll Services Full time

    Job Title: Head of Business Development, Mergers & AcquisitionsLocation: Remote, ideally within 200 miles of Foxboro, MAReports To: Chief Executive OfficerEmployment Type: Full-time, Exempt; Bonus & Equity eligibleAbout ConnectPayAs a rapidly growing, tech-enabled payroll service company specializing in delivering tailored payroll, tax, and HR solutions to...


  • Foxboro, United States Merry Maids Full time

    IMMEDIATE OPENINGS FOR FULL-TIME HOUSEKEEPING/HOUSE CLEANING. NO CLEANING EXPERIENCE REQUIRED Tired of working retail, food service, hotel housekeeping, health care or for other cleaning companies?????? Get a fresh start with Merry Maids of Southeastern MA, an award-winning owner operated business for over 26 years!We are willing to train the right person!...