Onboarding Subject Matter Expert

2 weeks ago


San Antonio, Texas, United States Rackner Full time
Job Overview

Position: Onboarding Subject Matter Expert
Location: Remote
Clearance: US Citizen (Secret Eligible)

Role Summary:

Rackner is engaged with the Platform One initiative, a Department of Defense (DoD) enterprise service designed to actualize the DevSecOps vision by utilizing industry-leading practices, open-source technologies such as Kubernetes and containers, and commercial solutions to establish CI/CD pipelines across various security classifications.

The Onboarding Subject Matter Expert will facilitate the onboarding process for product teams within the DoD, assisting them in utilizing the Platform One technology stack to consistently develop and deploy code across multiple security environments. This role requires adept management of the onboarding process, expert guidance, and the ability to maintain effective communication and documentation.

  • Deliver a comprehensive virtual onboarding experience for DoD product teams, utilizing Platform One pipelines.
  • Assist in customer onboarding to guarantee precise resource and solution stack provisioning.
  • Document all onboarding activities meticulously.
  • Conduct weekly virtual training workshops for onboarding DoD product teams, including Project Managers and Developers.
  • Ensure the provision of educational materials and facilitate live training and troubleshooting sessions.
  • Provide monthly updates on curriculum and learning objectives.

Qualifications:

  • In-depth knowledge of the Platform One technology stack, CI/CD pipelines, and associated tools.
  • Experience with Agile methodologies, including Kanban and Scrum.
  • Familiarity with Jira and Confluence for documentation and project management.

Preferred Skills:

  • Demonstrated experience in customer onboarding processes.
  • Background in providing technical support for customer startups.
  • Experience with resource and solution stack provisioning.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving capabilities and adaptability to a dynamic environment.
  • Ability to conduct training workshops and educational sessions for DoD product teams.

About Rackner:

  • Rackner is a software consultancy dedicated to creating cloud-native solutions for startups, enterprises, and the public sector.
  • We are a dynamic and expanding consultancy passionate about addressing significant challenges for both startups and large organizations.
  • Our focus is on enabling digital transformation through cutting-edge distributed technologies, emphasizing end-to-end application development, DevSecOps, AI/ML, and systems architecture.
  • We serve a diverse and continually growing clientele across various industries.

Benefits:

  • 401K with 100% matching up to 6%
  • Highly competitive paid time off
  • Comprehensive health insurance with a broad network of providers
  • Medical, Dental, and Vision coverage
  • Life Insurance, and short- & long-term disability options
  • Industry-leading weekly pay schedule
  • Home office and equipment support


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