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Camera Customer Relations Representative

2 months ago

Costa Mesa, California, United States Canon U.S.A., Inc. Full time
About the Role

Canon USA is seeking a skilled Camera Customer Relations Representative to work out of our Costa Mesa, CA factory service center. As a key member of our team, you will be responsible for providing exceptional customer service and support for our customers.

Key Responsibilities
  • Create repair estimates and process repair orders with accuracy and efficiency
  • Provide telephone assistance to internal and external customers regarding repairs and repair status inquiries
  • Process repair data into our database and arrange for shipping of completed repairs
  • Tend to Canon Professional Service members in the Customer Experience Center at the service counter and CPS Lounge
  • Deliver completed repairs to customers picking them up from our walk-in service facility
  • Investigate escalations, inquiries/complaints and respond/resolve accordingly
  • Provide front counter support for the Burbank Professional Technology and Support Center as required
  • Provide shipping and receiving support in the warehouse
  • Assist with parts inventory and parts delivery to technicians
Requirements
  • Typically requires General Education or vocational training plus minimum months of customer service and/or retail experience
  • Excellent organizational, analytical and clear written and verbal communication skills
  • Basic to intermediate experience with digital photographic equipment and associated processes desirable
  • Experience with camera, photography and/or cinematography is preferable
  • Ability to work well with a team and manage multiple assignments in a fast-paced environment
  • Knowledge in software applications associated with photography is a plus
  • Basic to intermediate knowledge of the Windows environment, MS Word and Excel
  • Ability to lift between 30 to 40 pounds
About Canon U.S.A., Inc.

We are a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, our parent company, Canon Inc., has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. We are dedicated to our Kyosei philosophy of social and environmental responsibility.

What We Offer
  • Competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more
  • Employee referral bonus
  • Employee discounts
  • Free morning coffee