Client Support Specialist
2 weeks ago
Position: Customer Service Representative/Lead Facilitator
Company: Jobs for Lebanon
Location: Remote (Work from Home)
Work Hours: Flexible Full-time or Part-time
About Us:
At Jobs for Lebanon, we are dedicated to assisting individuals affected by unfortunate circumstances in securing the compensation they deserve. Our focus is on supporting those impacted by injuries sustained while working for international defense-related organizations or those affected by acts of terrorism. We provide our services at no cost to the individuals we assist, ensuring that help is accessible to all, regardless of their location. Our organization boasts a proven track record of successfully obtaining benefits for our clients, regardless of when the incident occurred, and we cater to both physical and psychological injuries.
Role Description:
This is a remote position that offers both full-time and part-time opportunities with flexible scheduling. As a Customer Service Representative/Lead Facilitator at Jobs for Lebanon, you will play a crucial role in identifying and supporting two key groups: 1) civilians injured or families of those who have lost their lives while working for international companies supporting military operations; 2) individuals impacted by specific terrorist activities.
Key Responsibilities:
- Engage with clients to provide education and support regarding their situations.
- Guide clients through the claims process with empathy and clarity.
- Assist in identifying eligible individuals and families for compensation support.
Ideal Candidate Profile:
- Experience in customer service or client support roles.
- Ability to communicate effectively and compassionately with clients.
- Familiarity with handling sensitive information and providing support in challenging situations.
Types of Injuries Covered:
- Physical injuries
- Psychological trauma (including PTSD, anxiety, and depression)
- Other related conditions resulting from traumatic experiences
Compensation:
Competitive hourly rate with additional commission opportunities.
Work Environment:
Fully remote position, allowing for a flexible work-life balance. Ideal for individuals with a reliable internet connection and a passion for helping others.
All information will be handled confidentially in accordance with EEO guidelines.
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