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Care Manager
4 weeks ago
For Papa's Sake Home Care For Families LLC is seeking a skilled Care Manager to join our team. As a Care Manager, you will play a vital role in delivering exceptional personalized in-home care services to our clients.
We are committed to providing high-quality care and support to our clients and their families. Our team is dedicated to making a positive impact in the lives of those we serve.
Key Responsibilities:
- Coordinate and schedule quality and qualified field employees with clients to ensure seamless care delivery.
- Maintain current client services and intake of new clients to agency, ensuring timely and efficient care coordination.
- Communicate and update all client care information into agency EMR system to ensure clients' Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met.
- Supervise field caregivers and perform annual performance reviews to promote professional growth and development.
- Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation.
- Ensure all forms of communication with clients, families, health plan providers, and caregivers are documented timely to promote continuity of care across all interdepartmental functions.
- Responsible for generating client care plan assessments and system updates.
- Conduct audit review of caregiver's daily documentation logs to ensure compliance with client's ADL and IADL needs.
- Build relationships with clients to encourage compliance with care plans and client safety.
- Orientate and supervise field caregivers to client care plans and provide remedial training and mentoring as needed.
- Assess caregivers' compliance and understanding to client care plans on a quarterly basis or as needed based on client's level of care and changes in conditions in between quarterly visits.
- Work with Recruitment and Compliance departments to communicate recruitment needs and ensure active caregivers are in compliance with state and federal annual health and training requirements.
- Manage time and attendance of caregivers and ensure daily compliance with Electronic Visit Verification (EVV) requirements for timely payroll and billing processing.
- Run reports and utilize data from EMR and Electronic File Storage System to manage KPIs.
- Follow Agency Policies and Procedures
- Ensure all HIPAA regulations are adhered to.
- All other duties as assigned.
Requirements:
- College degree preferred or equivalent work experience.
- Travel will be required for business purposes. Employees must have a valid driver's license issued by the state in which they work and a satisfactory driving record.
- A specific understanding of geographical/cultural requirements of branch office is preferred.
- Ability to use computerized systems.
- Satisfactory verbal and written communication skills.
- Ability to work well under pressure.
Additional Requirements:
Bi-lingual – English/Spanish a plus.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
