International Operations Lead

4 days ago

Itasca, Illinois, United States Crane Worldwide Logistics Full time
Job Summary

As an International Operations Lead at Crane Worldwide Logistics, you will be responsible for overseeing the day-to-day operations of our international logistics team. This includes managing the flow of cargo, coordinating with airlines and other stakeholders, and ensuring that all shipments are processed efficiently and effectively.

Key Responsibilities
  • Manage the backup for Operations Supervisor in the international group
  • Update Airline rates in 7L
  • Review AWB stock and request when needed to the airlines
  • Upload the stock in TMF
  • Make reservations for monthly MIA gateway schedule
  • Train employees on Operations duties
  • Make bookings with airline
  • Be responsible at the EOD to ensure all shipments are updated with KPI milestones, DNI, LNR
  • Run FWB - FHL action log
  • Enforce import/export policy and procedure through compliance
  • Maintain AWB airline stock
  • Issue credit for the team
  • Take minutes on weekly operations meeting
  • Need to consolidate cargo to familiar destination
  • Make booking with the A/L and O/L
  • Monitor transactions of any problem or irregularities
  • Enforce import/export policy and procedure through compliance
  • Sending Pre-alert to Stations and Agents
  • Process all imports-Documents, pickup, delivery
  • Invoice and lock files within a timely manner
  • Domestic inbound and outbound documentation-Make entry
  • Print Document for any other station
  • Footprint outbound
  • Audit checks files (4 files per week)
  • Send request to weekend backup for milestone
  • File SED's (Shippers Export Declarations)
  • Track and trace cargo as necessary to insure proper movement and delivery
  • Provide accounting department with proper and correct billing information
  • Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations)
  • Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution
  • Seek the most profitable mode of shipment yet meet client's requirement for the movement of freight
  • Other duties as assigned

Requirements
  • Knowledge of the Import/Export industry preferred
  • Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel
  • The ability to work in a fast-paced environment
  • Must be career-oriented, hard-working, quick learner and have excellent recall for past events/situations/numbers
  • Strong knowledge of personal computers
  • Able to be proactive in providing quality client service and to handle pressure and responsibility in a fast-paced environment, in a timely and affective manner
  • Good client service skill and ability to handle dual tasks

Physical Requirements
  • Position may require extended periods of sitting, computer use, standing and walking. Some light lifting may be required in some instances

Education & Experience
  • High School Diploma or GED required
  • Minimum 5 years related experience
  • Minimum 3 years industry experience preferred

Certification & Licenses
  • Professional certification may be required in some areas

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