Franchise Operations Coordinator
5 days ago
Operations & Customer Service Role
We're seeking a skilled Operations & Customer Service Specialist to join our dynamic team at Franchise FastLane
About the Role:
Key Responsibilities:
- HubSpot Expertise: Manage and optimize our CRM for seamless onboarding and day-to-day operations
- Ticketing Mastery: Handle requests through our ticketing system, resolving issues efficiently and providing excellent customer service
- Customer Support: Collaborate with franchisees, clients, and internal teams to deliver timely support and solutions
- Operational Excellence: Identify process improvements and support operational initiatives to keep our systems running smoothly
Requirements:
- 2+ years of experience with HubSpot (CRM & Ticketing System experience preferred)
- Strong communication skills with a passion for customer service
- Ability to multi-task and thrive in a fast-paced, team-driven environment
- A proactive attitude with an eye for process improvements and efficiency
What We Offer:
- Competitive salary & benefits package
- Growth opportunities in a fast-growing industry
- Work in a supportive and dynamic team culture
- Make a direct impact on the success of our brands
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