Franchise Operations Coordinator

3 weeks ago


MagstattleBas, Grand Est, United States Franchise FastLane Full time

Operations & Customer Service Role

We're seeking a skilled Operations & Customer Service Specialist to join our dynamic team at Franchise FastLane

About the Role:

Key Responsibilities:

  • HubSpot Expertise: Manage and optimize our CRM for seamless onboarding and day-to-day operations
  • Ticketing Mastery: Handle requests through our ticketing system, resolving issues efficiently and providing excellent customer service
  • Customer Support: Collaborate with franchisees, clients, and internal teams to deliver timely support and solutions
  • Operational Excellence: Identify process improvements and support operational initiatives to keep our systems running smoothly

Requirements:

  • 2+ years of experience with HubSpot (CRM & Ticketing System experience preferred)
  • Strong communication skills with a passion for customer service
  • Ability to multi-task and thrive in a fast-paced, team-driven environment
  • A proactive attitude with an eye for process improvements and efficiency

What We Offer:

  • Competitive salary & benefits package
  • Growth opportunities in a fast-growing industry
  • Work in a supportive and dynamic team culture
  • Make a direct impact on the success of our brands


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