Director of Operations

2 days ago

MagstattleBas, Grand Est, United States Akkase Home Health Full time
Akkase Home Health Care: A Leader in Home Care Services

We are a home care provider serving families and their loved ones in Nebraska and South Dakota. Our multilingual staff speaks English, Spanish, Karen, Russian, Arabic, Nepali, Somali, Sudanese, Neur, and Burmese.

Job Summary

The Operations Director plays a critical role in ensuring efficient and effective service delivery. This key position is responsible for developing and implementing operational strategies, managing staff, and ensuring compliance with state and federal regulations.

Key Responsibilities
  • Strategic Planning: Develop and implement operational strategies that align with the agency's mission and goals.
  • Staff Management: Recruit, hire, and train staff, including caregivers and administrative personnel. Establish performance metrics and conduct regular evaluations of staff performance.
  • Quality Assurance: Develop and implement quality assurance programs to ensure compliance with state and federal regulations. Monitor service delivery and client satisfaction through surveys and feedback mechanisms.
  • Budgeting and Financial Oversight: Prepare and manage the operational budget, ensuring financial sustainability. Monitor expenditures and revenues, identifying variances and areas for cost savings.
  • Policy Development and Compliance: Create and update operational policies and procedures in accordance with industry standards and regulations. Ensure staff is trained on compliance issues, including HIPAA, OSHA, and other relevant regulations.
  • Client Care Coordination: Oversee the development and implementation of personalized care plans for clients. Ensure effective communication between caregivers, clients, and families to facilitate care continuity.
  • Technology Management: Evaluate and implement technology solutions that enhance operational efficiency. Train staff on the use of new technologies and systems.
  • Community Engagement: Build and maintain relationships with local healthcare providers, referral sources, and community organizations. Promote the agency's services through community outreach and marketing efforts.
  • Crisis Management: Develop and implement emergency preparedness plans. Respond to emergent issues effectively, ensuring client safety and service continuity.
  • Data Management and Reporting: Analyze operational data to identify trends, measure performance, and drive decision-making. Prepare regular reports for executive leadership on operational performance, client satisfaction, and financial health.
  • Training and Development: Develop and oversee training programs for caregiver staff on best practices, compliance, and skill development.
  • Risk Management: Identify potential risks to operations and develop mitigation strategies. Ensure proper insurance coverage and handle claims as necessary.
  • Performance Improvement: Implement initiatives aimed at improving service delivery and operational efficiency. Collaborate with staff to identify and address performance issues or barriers to service.
  • Scheduling and Resource Allocation: Oversee the scheduling of caregivers to ensure adequate coverage for all clients. Manage resource allocation effectively to meet client needs and optimize staff utilization.
  • Advocacy and Policy Influence: Stay informed about changes in healthcare policy and advocate for the agency's interests in relevant forums. Engage in professional networks to influence home care regulations and best practices.

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