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Technical Assistant

1 month ago

Princeton, New Jersey, United States Axis Capital Full time
About the Role

We are seeking a highly organized and detail-oriented Technical Assistant to join our Operations team at Axis Capital. As a Technical Assistant, you will play a crucial role in supporting the underwriting process by assisting Underwriters and Account Managers with general underwriting administration, processing, and clerical/office support activities.

Key Responsibilities
  • Data Gathering and Documentation:
    • Gather and organize information pertinent to insurance applications, including applicant details, risk factors, and policy specifications.
    • Assist in obtaining additional underwriting documents through timely and diligent follow-ups.
    • Maintain a diary system to ensure prompt receipt of account information.
    • Conduct thorough reviews of underwriting documents and policies to ensure accuracy and compliance with company guidelines and regulatory requirements.
  • Policy Issuance, Processing, and Technical Support:
    • Provide support in processing policy endorsements, renewals, cancellations, and other policy-related transactions.
    • Process and book endorsements within established company Service Level Agreement (SLA) guidelines.
    • Accurately input account information into Policy Issuance (PIL) and endorsement logs.
    • Utilize underwriting software for data input and report generation.
  • Client Engagement and Communication:
    • Engage with internal/external customers to request information, clarify details, and provide updates.
    • Serve as a point of contact for Operations team and underwriters, providing optimal customer service.
  • Team Support and Collaboration:
    • Provide backup support for TA team when needed.
    • Collaborate effectively with various departments and colleagues to address inquiries, resolve issues, and streamline workflow processes.
About You

We encourage you to bring your own experience and expertise to the table. While there are some qualifications and experiences we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

  • High school diploma or equivalent required.
  • Undergraduate degree in business, finance, or related field preferred, but not required.
  • Preferably a minimum 0-2 years' experience in the commercial insurance industry.
  • Proficiency in Microsoft Office Suite or similar software.
  • Strong aptitude for learning new computer/software programs.
  • Demonstrates a positive, can-do attitude.
  • Good verbal, written, and interpersonal skills.
  • Strong customer service skills and a professional demeanor.
Critical Competencies
  • Able to follow directions effectively.
  • Self-motivated and capable of working independently.
  • Skilled at prioritizing tasks and highly organized.
  • Collaborates effectively with team members to achieve goals.
  • Adaptable to change and maintains a positive approach in dynamic environments.
  • Attentive to detail and accuracy.
  • Capable of multitasking in a high-volume work environment.
  • Committed to ongoing professional growth and development.
Role Factors

In this role, you will typically be required to:

Embrace the hybrid culture offered at Axis Capital, requiring you to be in office 3 days per week.

Much of the work involves using computers for data entry, analysis, and communication. Comfort with prolonged screen time is necessary.

While much of the work may be desk-bound, there might be occasions requiring mobility within the office environment, such as attending meetings or accessing filing systems.

What We Offer

For this position, we currently expect to offer a base salary in the range of 45k to 55k. Your salary offer will be based on an assessment of a variety of factors, including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package, which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is based in the United States of America, this role is [Non-Exempt] for FLSA purposes.