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Guest Services Operations Manager

2 months ago

Chicago, Illinois, United States Corecruitment Full time
Guest Services Operations Manager

Salary: $81,000

Location: Chicago, IL

Our client, a prestigious hotel brand in Chicago, is in search of a Guest Services Operations Manager to lead and manage the front desk and guest services team at one of the city's premier luxury establishments. This hotel combines sophistication with modern conveniences, offering exquisite accommodations, gourmet dining, and a lavish spa experience.

This position is crucial for guaranteeing outstanding guest interactions and maintaining the hotel's esteemed service standards. The successful candidate will possess extensive hospitality knowledge, exceptional leadership capabilities, and a dedication to providing remarkable customer service.

Key Qualifications:
  • Minimum of 5 years in front office management within the hospitality sector, including at least 3 years in a leadership role
  • Comprehensive knowledge of front office operations, encompassing reservations, check-in/out, and guest relations
  • Adept at evaluating guest feedback and executing service enhancements
  • Strong leadership and coaching abilities
  • Dedication to sustaining high levels of customer satisfaction and enriching the guest experience