Assistant Guest Service Manager

3 weeks ago


Chicago, Illinois, United States Hyatt Full time

About the Role:

At Hyatt, we're committed to delivering exceptional guest experiences. As an Assistant Guest Service Manager, you'll play a key role in overseeing the guest service department, ensuring seamless interactions with our guests. Your responsibilities will include staff training, development, and scheduling, as well as assisting in the oversight of bellmen, doorman, transportation, and front desk operations.

Key Responsibilities:

  • Assist in the oversight of the guest service department, including bellmen, doorman, transportation, and front desk operations.
  • Provide staff training, development, and scheduling to ensure excellent guest service delivery.
  • Collaborate with the team to achieve exceptional guest satisfaction and loyalty.
  • Stay up-to-date with industry trends and best practices to continuously improve guest service standards.

What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including health benefit options, 401k contribution and company match options, employee stock purchase plans, paid time off and holidays, family bonding time and adoption assistance, free parking, and complimentary and discounted room rates at Hyatt properties worldwide.

Qualifications:

  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Refined verbal and written communication skills.
  • Ability to stand for long periods of time and walk moderate distances.
  • Must be able to work a flexible schedule, including evenings, weekends, and holidays.
  • Proficient in basic computer skills.

Primary Location: US-IL-Chicago

Organization: Hyatt Regency O'Hare Chicago

Pay Basis: Yearly

Job Level: Full-time

Job: Guest Services

Req ID: CHI013855

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.



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