Service and Parts Professional

1 week ago


Elkton, Maryland, United States Apple Mitsubishi Full time
Job Summary

We are seeking a highly skilled and customer-focused Service and Parts Associate to join our team at Apple Auto Mitsubishi. As a key member of our team, you will be responsible for providing exceptional customer service, coordinating repairs, and ensuring quality control before vehicle return.

Responsibilities
  • Greet customers promptly and obtain necessary information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance based on age, mileage, and history of vehicle
  • Prepare accurate estimates of cost for labor and parts
  • Establish follow-up times and monitor progress
  • Verify final invoices and explain completed work to customers
  • Assist the parts department with estimates and other tasks as needed
Requirements
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager, or service consultant
  • Above-average energy level and a desire for a long-term career
  • Personal and professional integrity, and computer skills
Benefits
  • Competitive pay and a full benefits package
  • Opportunities for growth and development
  • Paid vacation, sick days, and holidays
  • A friendly and supportive work environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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