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Guest Services Representative

2 months ago

Sioux Falls, South Dakota, United States Hilton Garden Inn Full time
Job OverviewPosition Summary: We are seeking a passionate individual dedicated to providing exceptional service to our guests. As a vital member of our team, you will work collaboratively with all hotel personnel to foster a welcoming atmosphere and ensure that every guest's needs are fulfilled.

Key Responsibilities:

  • Warmly welcoming guests and addressing their inquiries and concerns in a courteous and professional manner, both face-to-face and via telephone.
  • Accurately executing all reservation and administrative duties while completing assigned responsibilities.
  • Partnering with the sales team and other departments to deliver outstanding service.
  • Managing the check-in and check-out processes efficiently.
  • Ensuring the front desk and lobby areas are clean, organized, and well-stocked, including overseeing supply inventory.
  • Upholding our core values, which include:
    • Finding Solutions
    • Continuous Improvement
    • Team Collaboration

Company Information: Hilton Garden Inn is an Equal Opportunity / Affirmative Action Employer. We strive to maintain a positive workplace for all employees. Please be aware that all candidates must successfully complete a pre-employment background check as part of our hiring process.