Customer Service Representative

5 days ago


Sioux Falls, South Dakota, United States European Wax Center Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at European Wax Center. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for each and every visit.

Key Responsibilities:

  • Manage Front Desk Operations: Greet and welcome guests, answer phone calls, and respond to emails in a timely and professional manner.
  • Provide Exceptional Customer Service: Respond to guest inquiries, resolve issues, and provide solutions to ensure guest satisfaction.
  • Process Transactions: Handle cash, credit card transactions, and process payments accurately and efficiently.
  • Maintain a Clean and Organized Environment: Ensure the front desk area is clean, organized, and well-maintained at all times.
  • Collaborate with Team Members: Work closely with other team members to achieve sales goals, resolve issues, and maintain a positive and productive work environment.

Requirements:

  • Positive and Friendly Demeanor: Possess a positive and friendly attitude, with excellent communication and interpersonal skills.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment, with multiple tasks and priorities.
  • Basic Math Skills: Possess basic math skills, with the ability to accurately process transactions and maintain accurate records.
  • Availability to Work Flexible Hours: Availability to work flexible hours, including evenings and weekends.

What We Offer:

  • Competitive Hourly Rate: $15.00 per hour, with opportunities for bonuses and incentives.
  • Flexible Scheduling: Flexible scheduling to accommodate your needs, with opportunities for part-time and full-time positions.
  • Opportunities for Advancement: Opportunities for advancement and career growth within the company.
  • Benefits Package: Comprehensive benefits package, including vision, health, and dental insurance.


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