Customer Service Representative

3 weeks ago

Sioux Falls, South Dakota, United States Dave & Buster Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a Customer Service Representative to join our team at Dave & Buster's. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience in our Midway area.

Key Responsibilities:

  • Provide timely and accurate service to guests, managing wait times and communicating information as needed.
  • Assist guests with repairs and maintenance of amusement equipment in a timely manner.
  • Load and refill tickets in redemption games, securing all ticket storage areas.
  • Assist guests with all requests and answer questions as needed, making recommendations when appropriate.
  • Notify management of any guest perceived to be unhappy.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Conduct merchandise inventory during and after shift, if applicable.
  • Check for restocking of necessary supplies and bring all areas up to standard.
  • Discuss problem areas with management.
  • Review the cleanliness and organization of the Midway games, ensuring all games are clean and unobstructed.
  • Properly position and set up displays to increase guest traffic and promote sales.
  • Assist in daily maintenance and organization of tech room and storage areas.
  • Efficiently and safely perform daily, weekly, monthly, and quarterly game maintenance as directed by management.
  • Assist with general store maintenance as directed by management.
  • Assist other Team Members as needed.

Requirements:

  • Must be friendly and able to smile a lot while working days, nights, and/or weekends as required.
  • Technical and/or electrical skills preferred, but not required.
  • Must demonstrate ability to clearly communicate with guests and other Team Members.
  • Must be at least 18 years of age.

Why Work at Dave & Buster's?

We offer a fun and fast-paced work environment, with opportunities for growth and development. Our team members are the heart of our business, and we strive to provide a positive and supportive work environment.

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