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Customer Service Representative

2 months ago

York, Pennsylvania, United States rabbittransit Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at rabbittransit. As a key member of our customer service department, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Answer customer inquiries and resolve issues in a professional and courteous manner
  • Provide information about our services and assist with trip planning
  • Manage customer trip reservations and resolve any issues that may arise
  • Handle fare collections and assist with face-to-face customer service at the transfer center
  • Contribute to community outreach and engagement initiatives

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Proficiency in using computers and software applications

What We Offer:

As a Customer Service Representative at rabbittransit, you will have the opportunity to make a meaningful impact on our customers' lives, work in a dynamic and supportive team environment, and develop your skills and knowledge in customer service and public transit operations.