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Hospice Care Team Lead

2 months ago

Youngstown, Ohio, United States HarmonyCares Full time

Job Summary:

The Clinical Operations Manager is a key member of our HarmonyCares team, responsible for overseeing the coordination and delivery of high-quality hospice care services. This role requires a strong clinical background, excellent leadership skills, and the ability to work collaboratively with our interdisciplinary team.

Key Responsibilities:

  • Monitor and ensure seamless coordination of referrals to our hospice program, ensuring timely follow-through and communication with our team.
  • Assist in the coordination and assignment of newly admitted hospice patients to the appropriate team and disciplines, ensuring a smooth transition and effective care delivery.
  • Work collaboratively to ensure all admission documentation is completed within 24 hours and disseminated among team members, promoting efficient communication and care coordination.
  • Ensure effective communication of patient admissions and changes in Plan of Care are relayed to each member of the Interdisciplinary Team and Primary Care Physician, fostering a culture of transparency and collaboration.
  • Serve as a member of the IDT committee, participating in all IDT meetings to discuss admissions, certifications, recertifications, and medical management of patients.
  • Consult with the Hospice Medical Director on matters related to patient care services, ensuring alignment with our organization's mission and values.
  • Participate in routine visits and admissions of patients during times of high census or low staff availability, demonstrating flexibility and a commitment to delivering exceptional care.
  • Select and maintain a qualified, well-organized staff to provide care for the needs of our patients, ensuring a high level of quality and compassion.
  • Be accountable and supervise the IDT team, including RNs, LPNs, Medical Social Workers, Chaplains, and Hospice Aides, promoting a culture of accountability and excellence.
  • Establish staffing patterns that reflect the quality and quantity of various professional personnel necessary to plan, provide, and supervise care rendered to patients and families.
  • Establish methods for coordination of care by all disciplines, ensuring a seamless and effective care delivery process.
  • Be responsible for ensuring the use of the 4Ms (What Matters to the patient, Medications, Mentation, and Mobility) and provide Age-Friendly Care, aligning with our organization's commitment to delivering person-centered care.

Requirements:

  • Current registration as a nurse in the state of practice or in accordance with the Board of Nurse Examiners rules for Nurse Licensure Compact (NLC).
  • Two years or more of supervisory and/or administrative experience managing clinical teams.
  • Five or more years of nursing experience.
  • Maintain a valid driver's license and good driving record.
  • Demonstrate a broad base knowledge of community health nursing and competent clinical skills.
  • Ability to be available in person or telephonically to assist with after-hours administrative on-call responsibilities.
  • Proficient computer skills, including but not limited to, use of Word, Excel, report software such as HomeCare HomeBase, and Outlook.
  • Excellent verbal and written communication skills with demonstrated leadership ability.
  • Excellent organizational skills.
  • Ability to travel (up to 25% or as needed).

Preferred Qualifications:

  • Certified Hospice and Palliative Nursing.
  • Previous experience with Electronic Medical Records.
  • Hospice experience.
  • Previous experience in handling new hospice referrals from first contact through admission.
  • A working knowledge of Community Health Accreditation Program (CHAP) on Accreditation, Quality Assurance, and Hospice Knowledge.