Member Team Lead
4 weeks ago
As a Member Team Lead at Sam's Club, you will play a vital role in ensuring exceptional member experiences. This position requires strong leadership skills, excellent communication, and a passion for delivering outstanding customer service.
Key Responsibilities
- Supervise and train associates to ensure they have the necessary skills and knowledge to provide exceptional member service.
- Assist management with the supervision of associates, including assigning duties, communicating goals and feedback, and providing direction and guidance.
- Ensure compliance with company policies and procedures, and support the Open Door Policy.
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
- Process memberships, upgrades, and credit accounts, and encourage membership renewals.
- Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled.
- Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
- Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
- Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
- Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, and coordinating and executing work assignments.
Benefits
- Competitive pay and performance-based bonus awards.
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Requirements
- 6 months retail experience, including operating front-end equipment.
- 6 months customer service experience.
- Must be 18 years of age or older.
Preferred Qualifications
- Leading a front-end team.
- Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
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