Member Team Lead

2 weeks ago

Youngstown, Ohio, United States Sam's Club Full time
Job Summary

As a Member Team Lead at Sam's Club, you will play a vital role in ensuring exceptional member experiences. This position requires strong leadership skills, excellent communication, and a passion for delivering outstanding customer service.

Key Responsibilities
  • Supervise and train associates to ensure they have the necessary skills and knowledge to provide exceptional member service.
  • Assist management with the supervision of associates, including assigning duties, communicating goals and feedback, and providing direction and guidance.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, and coordinating and executing work assignments.

Benefits
  • Competitive pay and performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Requirements
  • 6 months retail experience, including operating front-end equipment.
  • 6 months customer service experience.
  • Must be 18 years of age or older.

Preferred Qualifications
  • Leading a front-end team.
  • Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

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