Retail Store Director

1 month ago


Madison, Wisconsin, United States Stefans Soccer Full time
Job Overview

Stefans Soccer is seeking a highly skilled Retail Store Manager to lead our retail location and team to achieve profitable sales in the Madison area.

The successful candidate will be responsible for enhancing customer satisfaction, meeting sales and profitability goals, and managing staff effectively. If you are passionate about customer service and want to be part of a team with a long history of success, then Stefans Soccer may be the right fit for you.

Key Responsibilities
  • Ensure the store achieves company objectives and key performance indicators (KPIs)
  • Lead an operationally sound business by balancing company policies, procedures, and shrink/loss prevention
  • Recruit, develop, and train top talent who are sales and customer focused
  • Set the example and ensure the team provides an exceptional shopping experience to customers of all ages
  • Implement merchandise strategies while maintaining a clean, consistent, and inviting store environment that inspires customers to shop
  • Maintain effective communication with Stefans Soccer management and support teams
  • Report on buying trends, customer needs, profits, and other relevant metrics
  • Propose innovative ideas to increase market share
  • Address staff and customer issues, including complaints and grievances
  • Teach and uphold Stefans Soccer's code of conduct and business model
Requirements
  • Passion for customer service; knowledge of the sporting goods industry is a plus
  • Bachelor's degree in Business or Business Administration, or recent related experience
  • Ability to remain calm, patient, and professional at all times
  • Strong leadership skills with a proven record of motivating staff
  • Excellent communication, sales, and customer service skills
About Stefans Soccer

Stefans Soccer is a nationally recognized, soccer specialty retail and institutional sales organization dedicated to excellence. We are a family-owned and operated company that values employee career growth.

Stefans Soccer offers a competitive benefits package, including medical, dental, vision, 401k with company match, vacation and sick time, paid holidays, and employee discounts.

Our employees enjoy a fast-paced and exciting work environment, like-minded coworkers, and the benefits of a family-owned business with owners on premises to support them.

Pay: $33,500 - $54,000



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