Lead Service Coordinator

5 days ago


Austin, Texas, United States Valet Living Full time
Job Summary

As a Lead Service Valet at Valet Living, you will play a crucial role in ensuring the seamless delivery of exceptional service to our residents. You will work closely with the District Manager to oversee the total service delivery for our apartment communities, providing direction and oversight to our part-time associates (Service Valets) within the assigned district.

Key Responsibilities
  • Service Delivery: Deliver on our high standards of service excellence, ensuring that every door is visited every night and our residents are delighted.
  • Training and Development: Assist the District Manager in training and developing our Service Valets, focusing on safety, quality control, and productivity.
  • Quality Control: Conduct regular spot checks to ensure that our Service Valets are meeting our high standards, identifying areas for improvement and implementing corrective actions as needed.
  • Communication: Communicate effectively with the District Manager regarding any delays, unsafe sites, accidents, or other maintenance issues that may arise.
  • Waste and Recycling Collection: Provide waste and recycling collection coverage for understaffed properties within the assigned district.
  • Documentation and Reporting: Document and report all property and resident non-compliance, ensuring that our records are accurate and up-to-date.
  • Leadership: Provide leadership and guidance to our Service Valets, focusing on safety and training.
Requirements
  • Education: High school diploma or GED equivalent; Associate's degree preferred.
  • Experience: Customer service and prior people management experience preferred.
  • Communication Skills: Excellent verbal and written communication skills.
  • Technical Requirements: Smart phone with data plan required; open bed pick-up truck or trailer to transport trash items from door to compactor (may not be required in all areas).
  • Physical Requirements: Ability to lift and/or carry up to 50lbs, walk distances of the property, bend at waist and/or knees, and lift arms at/over shoulder.

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