Shift Leader
3 weeks ago
A Shift Leader is responsible for supervising fellow coworkers, monitoring their performance, and ensuring they comply with company and safety policies.
They must maintain an organization's high performance, quality, and safety standards and guarantee satisfaction.
A Shift Leader performs leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift.
Key Responsibilities:
- Organizing shift schedules for team members
- Monitoring attendance, tardiness, and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Supervising performance and sharing feedback with both upper management and team members
- Managing employees' requests and conduct
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety, and employment standards
- Upholding integrity and security with member documents and sensitive information
- Managing club cleanliness and maintenance to ensure all aspects of the club are in like-new conditions
- Driving sales and member experience metrics
Requirements:
- High school diploma or GED
- Associate degree in business administration or management
- Experience working as a team member in the industry or with our PF team
- Availability to work at least 24 hours per week with weekend availability
Preferred Skills:
- Excellent communication and interpersonal skills
- Leadership skills like decision-making, motivation, and goal-setting
- Strong problem-solving skills
- Exceptional organization and time management abilities
- Conflict resolution skills
- Customer service skills
- Ability to work as part of a team and collaborate effectively
- In-depth industry knowledge
- Understanding of relevant health and safety regulations
- Comfortable with workplace technology
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