IT Client Endpoint Senior Engineer

3 weeks ago


New York, New York, United States Xylem Full time
About Xylem

Xylem is a leading water technology company with 23,000 employees operating in over 150 countries. We are at the forefront of addressing the world's most critical water challenges.

Job Summary

We are seeking a highly skilled IT Client Endpoint Senior Engineer to join our team. The successful candidate will be responsible for managing large-scale, global endpoint deployments, ensuring the security and integrity of our systems.

Key Responsibilities
  • Manage global standard images for desktops and laptops using MECM, Intune, Autopilot, or similar tools.
  • Deploy and inventory end-user devices, oversee software distribution for desktops, and develop testing platforms and procedures.
  • Review and test new software requests for installation, document integration, and plan deployment.
  • Lead and manage deployment of software, associated deployment tools, and definitive software library.
  • Implement and support Citrix-based systems, develop and enhance remote access computing solutions.
  • Manage day-to-day operations, address escalations, and coordinate with appropriate teams, departments, and vendors.
  • Act as senior-level technical support for all issues escalated from Level 1 and Level 2, identifying, isolating, and resolving escalated issues.
  • Develop and document standards related to package creation, patching, and infrastructure.
  • Create queries and reports to support business functions and audit requests.
  • Responsible for oversight of policy updates, patch management, software, and hardware standards.
Requirements
  • Bachelor's degree in Computer Science or equivalent experience.
  • Strong interpersonal skills, strong technical and issue resolution skills.
  • 5 years' experience in managing large-scale, global endpoint deployments.
  • 5 years' experience with Altiris, Big Fix, SCCM, and/or other software distribution tools.
  • 3-5 years' experience with Active Directory and Group Policies.
  • 3-5 years' experience with imaging tools (i.e., ghost imaging, etc.).
  • Experience with workspace management solutions (i.e., XenMobile, workspace one, etc.).
  • Experience with managing a global workstation image and endpoint management team.
  • Experience being a part of a global team with remote management.


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