Senior IT Engineer

4 weeks ago


New York, New York, United States Xylem Full time
About the Role

Xylem is seeking a highly skilled Senior IT Engineer to join our team in endpoint management. As a key member of our IT team, you will be responsible for designing, implementing, and maintaining our global endpoint deployment strategy.

Key Responsibilities
  • Maintain and enhance our global standard images for desktops and laptops using MECM, Intune, Autopilot, or similar tools.
  • Manage deployment and inventory of end-user devices, oversee software distribution, and develop testing platforms and procedures.
  • Review and test new software requests for installation, document integration, and plan deployment.
  • Lead and manage deployment of software, associated deployment tools, and definitive software library.
  • Provide senior-level technical support for all issues escalated from Level 1 and Level 2, identifying, isolating, and resolving escalated issues.
  • Develop and document standards related to package creation, patching, and infrastructure.
  • Create queries and reports to support business functions and audit requests.
  • Responsible for oversight of policy updates, patch management, software, and hardware standards.
Requirements
  • Bachelor's degree in Computer Science or equivalent experience.
  • Strong interpersonal skills, technical, and issue resolution skills.
  • 3-5 years' experience in managing large-scale, global endpoint deployments.
  • 3-5 years' experience with Altiris, Big Fix, SCCM, and/or other software distribution tools.
  • 3-5 years' experience with Active Directory and Group Policies.
  • 3-5 years' experience with imaging tools (i.e., ghost imaging, etc.).
  • Experience with workspace management solutions (i.e., XenMobile, workspace one, etc.).
  • Experience with managing a global workstation image and endpoint management team.
  • Experience being a part of a global team with remote management.
About Xylem

Xylem is a leading water technology company with 23,000 employees operating in over 150 countries. We are committed to solving water challenges through innovative and sustainable solutions. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a focus on smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

We prioritize diversity, equity, and inclusion in driving innovation and allowing us to compete more effectively around the world. Our paid Volunteer Program, Xylem Watermark, allows employees to make a difference through community service and volunteer work. We foster an inclusive environment free from discrimination or harassment and are an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace.



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