Desktop Support Specialist
3 weeks ago
We're seeking a skilled Desktop Technician to join our team at iQor. As a Desktop Technician, you will be responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals.
Key Responsibilities:
- Provide technical support to end-users in person, via phone, or remote assistance.
- Troubleshoot and resolve hardware and software issues related to desktop systems.
- Install, configure, and upgrade desktop hardware components, including CPUs, memory, and hard drives.
- Install, configure, and upgrade software applications and operating systems on desktops.
- Perform regular maintenance and updates on desktop systems to ensure optimal performance and security.
- Set up new desktop computers and peripheral devices for end-users.
- Assist with the setup and configuration of printers, scanners, and other peripheral devices.
- Collaborate with other IT teams to resolve complex technical problems and escalate issues when necessary.
- Maintain accurate records of technical issues and solutions in a ticketing system.
- Train end-users on basic troubleshooting techniques and the proper use of desktop systems.
Requirements:
- Proven experience as a desktop technician or similar role.
- Strong knowledge of desktop hardware components, operating systems, and software applications.
- Proficiency in troubleshooting and resolving hardware and software issues.
- Familiarity with network connectivity and basic network troubleshooting.
- Experience with Active Directory, group policies, and user account management.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work independently and prioritize tasks effectively.
- Attention to detail and a commitment to providing quality technical support.
We offer a competitive compensation package and opportunities for growth and development. If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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