Cyber Security Operations Specialist

2 days ago

Livermore, California, United States Lawrence Livermore National Laboratory Full time
Job Summary

We are seeking a highly skilled Service Operations Specialist to join our team at Lawrence Livermore National Laboratory (LLNL). As a key member of our Information Technology Solutions Division (ITSD), you will play a critical role in supporting the LivIT Program and contributing to the success of our Cyber Security Program (CSP).

This is a hybrid position, offering the flexibility to work from home one or more days per week. You will have the opportunity to work closely with our Operations Associate Program Leader and represent the Operations team on CSP initiatives. Your responsibilities will include managing CSP document processes, representing the Operations team in management and project meetings, and interacting with CSP colleagues, supervisors/leads, and customers on matters requiring coordination across organizational lines. You will also exercise independent discretion and judgment to define and develop the approach to team interactions to achieve the goals of the program.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for the continued success of the Laboratory's mission.

Key Responsibilities

Work closely with the Operations Associate Program Leader and represent the Operations team on CSP initiatives.
Serve as a working supervisor and provide direction/guidance to office staff members in support of program-specific missions.
Manage CSP document processes from beginning to end in support of Department of Energy (DOE)/National Nuclear Security Administration (NNSA) and Livermore Field Office (LFO) requirements.
Represent the Operations team and program area in management and project meetings.
Interact with CSP colleagues, supervisors/leads, and customers on matters requiring coordination across organizational lines to complete objectives.
Exercise independent discretion and judgment to define and develop the approach to team interactions to achieve the goals of the program.
Promote and support plans to promote diversity, equity, and inclusion within the program.

Requirements

This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at the time of hire.
Effective verbal, written, and interpersonal communication skills necessary to effectively collaborate in a team environment and communicate information, and prepare and present information.
Ability to interpret client/customer needs, assess requirements, and identify solutions to tasks and queries.
Experience maintaining service area forms, records, databases, and documents.
Experience preparing custom/ad hoc reports and conducting in-depth analysis for management decision-making.
Demonstrated ability to research, gather, and analyze information, and summarize for management review.
Experience training and mentoring employees with the ability to monitor quality and customer service standards and provide feedback.
Experience coordinating multiple work activities, workflow, and multi-faceted processes for service operations area.
Advanced use of computers and a thorough working knowledge of associated software applications (e.g., Microsoft Word, Excel, PowerPoint, Teams, SharePoint, Confluence).

Preferred Qualifications

Associate of Arts degree in a related field or equivalent combination of education and related experience; may have additional coursework in a related field or professional certification.
Experience as a working supervisor, overseeing the day-to-day operations of a work unit including determination of quality goals and service standards.
Leadership experience with the ability to foster positive working relationships in a collaborative environment and taking initiative to lead and develop innovative improvements to operational processes.

Additional Information

This is a Career Indefinite position, open to Lab employees and external candidates. We offer a flexible benefits package, 401(k), relocation assistance, education reimbursement program, flexible schedules, and an inclusive culture that values diversity, equity, and inclusion. If you are interested in joining our team, please submit your application. We look forward to reviewing your qualifications.

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