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Optician - Patient Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused Optician to join our team at Pearle Vision in Elk River. As an Optician, you will play a critical role in delivering exceptional patient experiences, fostering patient retention, and promoting outstanding doctor satisfaction.
Key Responsibilities- Customer Service: Provide warm and welcoming service to patients, ensuring their needs are met and exceeded.
- Frame Selection: Assist patients in selecting frames that suit their style and color preferences.
- Lens Selection: Explain and recommend the proper lens offerings and lens treatments based on patients' needs and prescriptions.
- Order Fulfillment: Accurately order patients' eyewear and ensure timely delivery.
- Insurance and Benefits: Work with insurance providers to notify patients of their benefits and ensure seamless claims processing.
- Experience: Previous experience in optical sales or a related field is preferred.
- Skills: Excellent time management, organizational, and communication skills are essential.
- Qualifications: High school diploma or equivalent required.