Salon Retail Coordinator
1 week ago
Job Summary:
The Salon Retail Coordinator is a key member of our team, responsible for the operation and functional management of the front desk. This role reports to the Salon Manager and is a nonexempt position.
Client Sales and Service Responsibilities:
- Suggest retail products to clients, upselling and suggesting larger quantities, promotions, and additional services.
- Cross-sell services to other areas of the salon.
- Respond professionally to customer service issues and promptly address complaints.
- Exhibit good communication skills when dealing with difficult or corrective service situations.
- Overcome booking mistakes or corrective work.
- Ensure refunds and re-do's are handled in a professional and friendly manner.
- Promote business outside of the salon.
- Adjust schedule to meet client needs.
Telephone/Reception Responsibilities:
- Acknowledge clients within sixty seconds of entering the salon.
- Answer the telephone within three rings, stating name and salon location.
- Listen for a reply before placing the client on hold.
- Efficiently handle scheduling, canceling, and re-scheduling of client appointments.
- Handle POS transactions timely and efficiently.
- Emphasize pre-bookings during client check-out.
Salon and Personal Presentation Responsibilities:
- Ensure the reception area and salon meet and exceed State Board Regulations.
- Maintain a clean and organized reception area.
- Effectively organize time and resources to meet sales goals.
- Communicate with Salon Management regarding issues and needs.
- Meet salon guidelines for attendance and tardiness.
- Maintain an updated professional appearance and meet the salon dress code.
Requirements:
- GED or High School diploma.
- Proficient in computer-based business-related software.
- Ability to handle money, count, and make change.
- Customer Service or Cosmetic industry preferred.
Physical Demands:
- Ability to use a computer keyboard, standard telephone, and other related business equipment.
- Ability to work with chemicals and chemical compounds.
- Ability to stand for up to 8-hour shifts.
- Ability to lift up to 25 pounds.
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