Salon Retail Coordinator

1 week ago


Hattiesburg, Mississippi, United States Belk Full time

Job Summary:

The Salon Retail Coordinator is a key member of our team, responsible for the operation and functional management of the front desk. This role reports to the Salon Manager and is a nonexempt position.

Client Sales and Service Responsibilities:

  • Suggest retail products to clients, upselling and suggesting larger quantities, promotions, and additional services.
  • Cross-sell services to other areas of the salon.
  • Respond professionally to customer service issues and promptly address complaints.
  • Exhibit good communication skills when dealing with difficult or corrective service situations.
  • Overcome booking mistakes or corrective work.
  • Ensure refunds and re-do's are handled in a professional and friendly manner.
  • Promote business outside of the salon.
  • Adjust schedule to meet client needs.

Telephone/Reception Responsibilities:

  • Acknowledge clients within sixty seconds of entering the salon.
  • Answer the telephone within three rings, stating name and salon location.
  • Listen for a reply before placing the client on hold.
  • Efficiently handle scheduling, canceling, and re-scheduling of client appointments.
  • Handle POS transactions timely and efficiently.
  • Emphasize pre-bookings during client check-out.

Salon and Personal Presentation Responsibilities:

  • Ensure the reception area and salon meet and exceed State Board Regulations.
  • Maintain a clean and organized reception area.
  • Effectively organize time and resources to meet sales goals.
  • Communicate with Salon Management regarding issues and needs.
  • Meet salon guidelines for attendance and tardiness.
  • Maintain an updated professional appearance and meet the salon dress code.

Requirements:

  • GED or High School diploma.
  • Proficient in computer-based business-related software.
  • Ability to handle money, count, and make change.
  • Customer Service or Cosmetic industry preferred.

Physical Demands:

  • Ability to use a computer keyboard, standard telephone, and other related business equipment.
  • Ability to work with chemicals and chemical compounds.
  • Ability to stand for up to 8-hour shifts.
  • Ability to lift up to 25 pounds.


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