Salon Coordinator
2 weeks ago
The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager and is a key member of the salon team.
Key Responsibilities- Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
- Ability to cross-sell services to other areas of the salon.
- Responding professionally to customer service issues and promptly addressing complaints.
- Exhibiting good communication skills when dealing with a difficult or corrective service situation.
- Overcoming booking mistakes or corrective work.
- Ensuring that refunds and re-do's are handled in a professional and friendly manner.
- Ongoing personal continuing education on products, services, and current issues relating to the industry.
- Promoting business outside of the salon.
- Adjusting schedule to meet client needs.
- Acknowledging the client within sixty seconds of client's entering into the salon.
- Answering telephone within three rings, with a smile, stating name and salon location.
- Listening for a reply before placing the client on hold.
- Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
- Handling POS transactions timely and efficiently.
- Emphasizing pre-bookings during client check-out.
- Ensuring that the reception area and salon meet and exceed State Board Regulations.
- Maintain a clean and organized reception area.
- Effectively organizing time and resources to meet sales goals.
- Communication with Salon Management regarding issues and needs.
- Meeting salon guidelines for attendance and tardiness.
- Maintaining an updated professional appearance and meets the salon dress code
- GED or High School diploma
- Proficient in computer based business-related computer software.
- Ability to handle money, count and make change
- Customer Service or Cosmetic industry preferred.
- Ability to use computer keyboard, standard telephone and other related business equipment.
- Ability to work with chemicals and chemical compounds.
- Ability to stand for up to 8-hour shifts.
- Ability to lift up to 25 pounds.
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Salon Retail Coordinator
1 month ago
Hattiesburg, Mississippi, United States Belk Full timeJob SummaryThe Salon Retail Coordinator is a key member of our team, responsible for the operation and functional management of the front desk at Belk's salon. This role reports to the Salon Manager and is a nonexempt position.Client Sales and Service ResponsibilitiesSuggest retail products to all clients, upselling/suggesting larger quantities, promotions,...
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Salon Retail Coordinator
4 weeks ago
Hattiesburg, Mississippi, United States Belk Full timeJob Summary:The Salon Retail Coordinator is a key member of our team, responsible for the operation and functional management of the front desk. This role reports to the Salon Manager and is a nonexempt position.Client Sales and Service Responsibilities:Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions, and...
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Salon Retail Coordinator
1 week ago
Hattiesburg, Mississippi, United States Belk Full timeJob Summary:The Salon Retail Coordinator is a key member of our team, responsible for the operation and functional management of the front desk. This role reports to the Salon Manager and is a nonexempt position.Client Sales and Service Responsibilities:Suggest retail products to clients, upselling and suggesting larger quantities, promotions, and additional...
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Salon Operations Manager
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Hattiesburg, Mississippi, United States Belk Full timeJob Summary:The Salon Retail Coordinator is a key member of our team, responsible for the operation and functional management of the front desk at our salon. This role reports to the Salon Manager and is a nonexempt position.Key Responsibilities:• Suggesting retail products to clients and promoting additional services to increase sales and revenue•...
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Customer Service Representative
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Hattiesburg, Mississippi, United States Belk Full timeJob Summary:The Salon Retail Coordinator is a key member of the Belk team, responsible for the operation and functional management of the front desk. This position reports to the Salon Manager and is a nonexempt role.Key Responsibilities:• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional...
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Front Desk Manager
1 month ago
Hattiesburg, Mississippi, United States Belk Full timeJob Summary:The Salon Retail Coordinator is a key member of the Belk team, responsible for the operation and functional management of the front desk. This position reports to the Salon Manager and is a nonexempt role.Key Responsibilities:• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional...