Healthcare Service Delivery Coordinator

3 weeks ago


West Palm Beach, Florida, United States Rotech Healthcare Full time

Rotech Healthcare Inc. is a leading provider of home medical equipment and services. We are committed to delivering exceptional patient care and building long-lasting relationships with our clients.

About the Job

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for performing a variety of tasks related to patient services, including updating respiratory grids, clearing previous day's routes, and communicating with patients/clients and referral sources.

Key Requirements
  • High school diploma or GED equivalent required
  • Experience with medical equipment, billing practices, and administrative record management preferred
  • One year of related work experience preferred
  • Medical terminology preferred
  • Able to accurately perform simple mathematical calculations
  • Effective communication skills, both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
  • Maintain confidentiality, discretion, and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management, and deductive problem-solving skills
  • Work independently and as part of a team
Benefits:
  • Generous paid time off and paid holidays
  • Overtime pay for non-exempt hourly positions
  • Commission for Account Executives
  • Fixed and variable rate car reimbursement for Area Managers and Account Executives
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities
  • Mileage reimbursement
  • Telephone reimbursement
  • EAP
  • 401k
  • Medical, prescription, dental, and vision benefits
  • HSA and FSA/Dependent Care FSA
  • Life insurance
  • Disability
  • Accidental death
  • Identity protection
  • Legal services

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