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Serial 1 Customer Experience Expert
2 months ago
**About Us**
Cycle Company, LLC is a leading manufacturer of premium e-bicycles that combines innovative technology with human-centered design.
We are seeking a highly skilled Customer Support Representative to join our team and provide exceptional support to our customers.
**Job Summary**
The Customer Support Representative will be the primary point of contact for customers, dealers, and partners, providing assistance with online sales, logistics tracking, service questions, and warranty claims.
**Key Responsibilities:**
- Respond to customer inquiries in a timely and professional manner
- Manage service requests effectively to resolve customer concerns
- Provide technical and functional support for Serial 1 products
- Represent Cycle Company, LLC as a courteous and knowledgeable brand ambassador
- Document all interactions and manage associated data
**Requirements:**
- 1-3 years of customer service experience
- Demonstrated interpersonal, verbal, and written communication skills
- Proficient with office software, preferably Google Workspace
- Experience with customer service or ticketing systems
- Availability to work a standard schedule
**Preferred Qualifications:**
- Previous experience in the bicycle industry
- Experience using CRM systems
**Benefits:**
- 100% Employer Paid Health Insurance
- HSA Contribution
- FSA
- Vacation/Paid Holidays
- Employee Purchase Plan for e-bicycles