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Guest Services Manager

2 months ago


MagstattleBas, Grand Est, United States Kimpton Cottonwood Hotel Full time

Property Overview:

The Kimpton Cottonwood Hotel stands as a distinctive boutique establishment, offering a warm and engaging atmosphere for both guests and staff. As a prospective candidate, becoming part of The Kimpton Cottonwood Hotel team provides a thrilling opportunity to contribute to a newly established property that is already making significant strides in the hospitality sector. The hotel features contemporary and chic accommodations, cutting-edge amenities, and a dedication to outstanding service that distinguishes it from other local hotels. As a member of our team, you will engage in a vibrant and creative environment where innovation and enthusiasm are highly regarded. With a nurturing and cooperative team culture, The Cottonwood Hotel is the perfect workplace for individuals seeking to be part of something extraordinary and to make a substantial impact on the guest experience.

Position Overview:
Are you an energetic and guest-oriented professional with a strong affinity for hospitality? Consider the opportunity to lead our front desk team as a Front Desk Supervisor, ensuring the delivery of exceptional guest service. With your vibrant energy, passion, and effective leadership abilities, you will oversee front desk operations and craft memorable experiences for our esteemed guests. Elevate your career in an environment that values excellence, growth, and collaboration.

Key Responsibilities:

  • Oversee front desk operations, including guest check-in, check-out, and service delivery.
  • Inspire and guide the front desk team to achieve outstanding customer service.
  • Address guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Facilitate the training and onboarding of new front desk personnel.
  • Ensure the accuracy and completeness of guest reservations and billing details.
  • Collaborate with various departments to resolve guest issues and enhance overall guest satisfaction.
  • Maintain a tidy and organized front desk area.
  • Monitor adherence to hotel policies and procedures.

As a Front Desk Supervisor, you will have the opportunity to elevate your hospitality career. Your leadership skills and passion for service will empower our front desk team to create unforgettable experiences for our guests.

Qualifications:

  • Prior experience in cash handling is essential.
  • High School diploma or G.E.D. equivalent required.
  • Effective communication skills with the public and fellow team members.
  • Fluency in reading, writing, and speaking English.
  • Minimum of six months experience in a front desk role.
  • Proficient computer skills.
  • Willingness to work a flexible schedule, including nights and weekends.

Benefits:
The Davidson Hospitality Group is a renowned, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the United States. As a trusted partner for leading brands, Davidson combines an entrepreneurial management style with the extensive expertise of a larger organization. Our commitment to delivering value is reflected in our rich benefits program, designed to enhance the lives and well-being of our team members and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

At Davidson, we believe that working here is more than just a job; it’s a calling. It’s a blend of career and revolution, where every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.

EOE AA - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug-free workplace. Pre-employment drug testing and background checks are required.