Accounts Receivable Specialist
8 hours ago
Job Summary:
We are seeking a highly motivated and organized Accounts Receivable Specialist to join our team. As an Accounts Receivable Specialist, you will be responsible for recovering past due consumer accounts in a professional and respectful manner.
Key Responsibilities:
- Utilize contact center technology and recovery strategies to locate right parties and negotiate payment terms.
- Understand customer situations and identify best means of recovery.
- Make outbound and receive inbound calls, consistently following procedure.
- Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
- Meet monthly individual goals and perform other assigned duties.
Requirements:
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Excellent organizational, written, and oral communication skills.
- The ability to type swiftly and accurately (20+ words a minute).
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Basic understanding of Windows operating system.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- The ability to evaluate, troubleshoot, and follow-up on customer issues.
- An aptitude for conflict resolution, problem solving, and negotiation.
- Must be customer service oriented (empathetic, responsive, patient, and conscientious).
- Ability to multi-task, stay focused, and self-manage.
- Strong team orientation and customer focus.
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
- Excellent interpersonal skills and the ability to build relationships with your team and customers.
Benefits:
- Medical, dental, and vision coverage options.
- Paid time-off.
- Regular raises.
- Advancement opportunities.
- Fun, engaging work environment.
- Casual dress code.
- Cash and prize contests.
Work Environment:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
Equal Opportunity Employer:
MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
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