Optical Care Specialist

3 weeks ago


Santa Clara, California, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled and customer-focused Eye Care Advisor to join our team at LensCrafters. As an Eye Care Advisor, you will be responsible for delivering exceptional value to our customers by providing the highest quality optometric care. You will ensure that all patients receive the best possible experience, from greeting them promptly to explaining all required paperwork, tests, and products.

Key Responsibilities
  • Provide exceptional customer service, ensuring that all patients feel valued and cared for.
  • Explain all required paperwork, tests, and products to patients in a clear and concise manner.
  • Perform pre-examination testing with accuracy and attention to detail.
  • Utilize clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses.
  • Maintain a safe and clean working environment for all associates and patients.
Requirements
  • High school graduate or equivalent.
  • Strong customer service skills and ability to work in a fast-paced environment.
  • Knowledge of current fashion trends and ability to communicate effectively with patients.
  • Ability to work independently and as part of a team.
  • Basic math skills and ability to operate a cash register.
Preferred Qualifications
  • Previous experience in customer service, retail, or optical.
  • Strong interpersonal skills and ability to build relationships with patients and colleagues.
What We Offer

We offer a competitive salary and benefits package, including health care, retirement savings, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional care, we encourage you to apply for this exciting opportunity.



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