Customer Service Representative

1 day ago


Fairmont, West Virginia, United States EverStaff Full time

Looking to elevate your career in customer service? We have an exciting opportunity for a Contact Center Expert at EverStaff, partnering with FirstEnergy, a leading electric utility. Based in Ohio, Pennsylvania, and West Virginia, our contact centers handle over 16 million calls annually, providing 24/7 support and fostering continuous growth.

We're seeking a dedicated individual to join our team as a Utility Support Specialist. In this role, you will be handling inbound calls, maintaining accounts, and inputting data while providing top-notch customer service with a calm and professional demeanor. If you have previous customer service experience and basic computer and keyboarding skills, we encourage you to apply.

As a valued member of our team, you will receive comprehensive training programs to equip you with the skills needed for success. Our virtual contact centers offer flexibility and accessibility for our diverse team. With a forward-thinking utility like FirstEnergy, you'll be part of a mission to brighten lives, better the environment, and strengthen communities.

The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience. EverStaff offers a range of benefits, including medical, dental, vision, accident, life, disability, and cancer insurance coverage. We are an equal opportunity employer and welcome qualified applicants from diverse backgrounds.



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