Customer Support Specialist

3 weeks ago


Fairmont, West Virginia, United States EverStaff Full time
Job Overview

As a Customer Service Representative at FirstEnergy, you will be responsible for handling inbound calls, maintaining accounts, and inputting data.

You will also document customer notes and resolve inquiries with independent analysis, process outage and emergency calls within company guidelines, and provide top-notch customer service with a calm and professional demeanor.

This role requires a high school diploma or GED, previous customer service experience, and basic computer and keyboarding skills.



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