Insurance Customer Experience Specialist

5 days ago


Fairmont, West Virginia, United States Lesa Yoho - State Farm Agent Full time

About the Role: We are seeking an exceptional Customer Service Representative to join our team at Lesa Yoho - State Farm Agent. As a key member of our team, you will provide top-notch customer service, respond to inquiries, and educate customers about insurance options.

Responsibilities:

  • Establish and Maintain Customer Relationships: Build rapport with customers, follow up on their needs, and provide personalized service.
  • Provide Prompt and Accurate Service: Respond to customer inquiries, resolve issues, and ensure customer satisfaction.
  • Education and Consultation: Use a customer-focused approach to educate customers about insurance options and provide expert consultation.
  • Communication and Teamwork: Maintain excellent communication with customers and team members to ensure seamless service delivery.

Qualifications:

  • Customer Service Focus: Demonstrate a passion for delivering exceptional customer service and building strong relationships.
  • Effective Communication: Possess excellent communication skills to interact with customers and team members.
  • Problem-Solving: Proactively resolve issues and find solutions to meet customer needs.

About Our Agency:

  • Insurance and Financial Services: We provide a range of insurance and financial services, including auto, home, life, and business insurance.
  • Team Environment: Our team is dedicated to making a difference in our community and providing an enjoyable work environment.


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