Bilingual Member Support Specialist
2 weeks ago
At Alabama Credit Union, we pride ourselves on fostering a workplace where our employees thrive in their careers. We cultivate an atmosphere rich in professional development, community engagement, and opportunities for employee feedback on company strategies. Our accolades as one of the Best Companies to Work for in Alabama and Best Credit Unions reflect our commitment to employee satisfaction and well-being.
Role SummaryThe Bilingual Member Support Specialist serves as a vital point of contact for our members, delivering exceptional service in both English and Spanish. This role is situated within our customer service center, where representatives are expected to provide courteous, professional, and precise assistance primarily via telephone.
Key ResponsibilitiesAs a Bilingual Member Support Specialist, you will:
- Engage with members to address inquiries regarding Alabama Credit Union products and services.
- Maintain a positive and calm demeanor while managing multiple calls in a fast-paced environment.
- Utilize strong computer skills to navigate various applications and systems efficiently.
- Demonstrate a commitment to continuous learning and personal growth.
Minimum Requirements:
- High school diploma or equivalent.
- Proficient computer skills, including familiarity with Microsoft Office and web-based applications.
- Ability to maintain composure and professionalism in challenging situations.
- Strong communication skills to effectively describe and promote products and services.
- A genuine desire to assist community members.
Preferred Qualifications:
- At least six months of experience in a customer service role, preferably in a credit union or banking environment.
If you possess the qualities of self-motivation, adaptability, and a passion for helping others, this role may be an excellent fit for you.
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