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Customer Service Representative
2 months ago
At Alabama Credit Union, we are dedicated to fostering a workplace where our employees thrive in their careers. We cultivate an atmosphere rich in professional development, community engagement, and opportunities for employee feedback on organizational initiatives. Our recognition as one of the Best Companies to Work for in Alabama and Best Credit Unions reflects our commitment to employee satisfaction and well-being.
Role SummaryThe Member Support Specialist serves as a vital link in delivering exceptional service to our members, adhering to the core values of Alabama Credit Union. This role primarily involves providing courteous, professional, and precise assistance to members and credit union associates through telephone interactions. For a deeper understanding of the responsibilities associated with this position, please refer to our informative video on the daily activities of a member support specialist.
Key ResponsibilitiesIdeal candidates should possess the ability to engage with individuals regarding Alabama Credit Union's offerings and services. If you enjoy assisting others with their financial inquiries and can thrive in a dynamic environment that demands attention to detail, this role may align well with your career aspirations.
QualificationsEssential qualifications include a high school diploma or equivalent, proficient computer skills (including familiarity with Microsoft Office and web-based applications), and the ability to maintain a calm and even demeanor, even in challenging situations. Candidates should also be adept at presenting and recommending products and services that can positively impact our members' lives, and be capable of shifting focus efficiently in a fast-paced setting. Above all, a genuine desire to assist others in the community is crucial.
Preferred qualifications include a minimum of six months of experience in roles such as teller, member service, or call center positions within a financial institution.
