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Customer Service Representative

2 months ago

Foley, Alabama, United States Alabama Credit Union Full time
Position Overview

At Alabama Credit Union, we pride ourselves on creating a workplace where our employees thrive. We foster an environment that emphasizes learning, growth, and community engagement, allowing our team members to contribute to the company's vision. Our accolades as one of the Best Companies to Work for in Alabama and a leading Credit Union reflect our commitment to employee satisfaction.

Role Summary

The Member Support Specialist serves as a vital link in delivering exceptional service to our members. This role is primarily focused on providing professional and courteous assistance via telephone, ensuring that every interaction aligns with the core values of Alabama Credit Union. This position is based in our dedicated call center.

Key Responsibilities
  • Deliver friendly and accurate responses to member inquiries.
  • Maintain composure and professionalism in high-pressure situations.
  • Utilize strong computer skills to navigate various applications.
  • Effectively communicate products and services that can enhance member experiences.
  • Adapt quickly to changing priorities in a dynamic work environment.
Qualifications

Essential qualifications include a high school diploma or equivalent, proficiency in computer applications (including Microsoft Office), and a strong ability to maintain a calm demeanor when faced with challenging calls. A genuine desire to assist others in the community is crucial.

Preferred qualifications include at least six months of experience in a customer service role, particularly within a financial institution.