Universal Member Service Representative

4 weeks ago


Reading Pennsylvania, United States Members 1st Federal Credit Union Full time
About the Role

We are seeking a highly skilled and motivated Universal Member Service Representative to join our team at Members 1st Federal Credit Union. As a key member of our branch operations team, you will play a critical role in supporting the growth and service of our members.

Key Responsibilities
  • Support all aspects of branch operations, including member service, sales, and growth initiatives.
  • Assist with the identification and promotion of products and services to meet member needs.
  • Collaborate with departmental partners to provide a seamless experience for members.
  • Provide superior service, support branch growth and service, and demonstrate compliance with credit union standards.
  • Communicate effectively with members, associates, and partners to provide exceptional member service.
Requirements
  • 3 years of related experience in retail, financial services, or equivalent work experience.
  • 2 years of experience identifying and promoting products and services to meet customer needs.
  • Excellent communication and interpersonal skills.
  • Solid consulting ability and cash handling skills.
  • Ability to demonstrate empathy and lead, take charge, and offer opinions and direction.
  • Familiarity with PCs and applicable software.
Preferred Qualifications
  • Spanish bilingual abilities preferred based on location.
Working Conditions/Physical Demands
  • Ability to communicate effectively in English, both orally and in writing.
  • Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch.
  • Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
  • Sufficient manual skill for operation of PC keyboard and other standard office equipment.
  • Ability to stand or sit for extended time periods.
  • Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage.


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