Business Application Support Specialist
5 days ago
We are seeking a Technical Help Desk Professional to join our team at DirectViz Solutions, LLC (DVS). This role involves providing Tier I/II support for custom business applications, documenting tickets, and performing help desk support for office automation, telecommunications, and visual information hardware and software.
Responsibilities
- Provide technical support for clients via phone, email, and in-person interactions
- Analyze client business applications and data to identify and resolve malfunctions
- Document tickets and provide detailed information for handoff to Tier III teams
- Perform help desk support for various hardware and software systems
Requirements
- 4+ years of experience providing phone and/or in-person support for business applications
- Proficiency in standard Windows OS applications and MS Office applications
- Bachelor's degree and 3 years of experience or high school diploma and 9 years of experience
Estimated Salary
$65,000 - $85,000 per year
Benefits
DVS offers a comprehensive benefits package, including competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.
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