Collections Specialist
20 hours ago
This is a hybrid position that requires a unique blend of skills and experience. As a Collections Representative, you will be responsible for contacting customers, negotiating effectively, and helping them resolve their financial issues with empathy and respect.
Key Responsibilities- Communicate with customers to understand their financial situations and work with them to create payment plans or resolve outstanding balances
- Maintain accurate records of customer interactions and payment arrangements in our database
- Manage incoming and outgoing calls to address customers with severely overdue loan payments, using both manual and automated dialing to reach delinquent account holders nationwide
- Process payments via check by phone, debit cards, or provide options for mailing payments
- Follow up with customers on their payment plans and recommend further actions for those who default
- Address customer concerns related to overdue payments with empathy and professionalism while adhering to all policies, procedures, and regulations
- Successfully de-escalate customer situations through effective negotiation and problem-solving skills, while ensuring a positive customer experience
- 2 or more years of third-party or late-stage first-party collections experience
- Previous experience in a call center environment
- Strong phone communication and verbal skills, with the ability to actively listen and provide assertive solutions
- Experience using collection systems and automated dialers, with the ability to talk and type simultaneously
- Preferred knowledge of CFPB, TCPA, and relevant state collection laws
- Basic proficiency in navigating multiple computer systems
- Bilingual in Spanish is a plus
Equal Opportunity Employer: We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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