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Customer Service Liaison

2 months ago

Norcross, Georgia, United States CabinetCorp Full time
About the Job

As a Customer Service Liaison for CabinetCorp, you will serve as a key point of contact for our customers, providing timely and effective support to drive customer satisfaction. Your excellent communication skills and ability to empathize with customers will be essential in resolving issues and building trust with our clients.

Responsibilities include:
  • Handling a high volume of customer inquiries through various channels.
  • Gathering customer feedback to enhance our services.
  • Providing accurate product information and resolving complaints in a timely manner.
  • Meeting sales targets and call handling quotas.
  • Documenting customer interactions and processing customer accounts.
  • Fostering long-term relationships with customers through active listening and problem-solving skills.

Requirements

To succeed in this role, you will need:
  • Proven customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Basic computer skills and familiarity with CRM systems.