Customer Service Director

3 weeks ago


Norcross, Georgia, United States Paul Davis Restoration & Remodeling of North Atlanta Full time
Customer Service Director at Paul Davis Restoration & Remodeling of North Atlanta

We are seeking a Customer Service Director to join our team in North Atlanta. As a Customer Service Director, you will be responsible for ensuring that our customers receive exceptional service throughout their restoration and remodeling experience.

Salary: $50,000 - $60,000 per year, depending on experience.

Job Description:

  • Develop and implement customer service strategies to improve satisfaction and loyalty.
  • Train and oversee customer service representatives to ensure consistent delivery of excellent service.
  • Respond to customer complaints and concerns in a timely and professional manner.
  • Analyze customer feedback and make recommendations for process improvements.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least 3 years of experience in a customer-facing role, preferably in the service industry.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.


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