Customer Service Representative

17 hours ago


Norcross, Georgia, United States Empire Auto Parts Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Empire Auto Parts. As a key member of our sales team, you will be responsible for providing exceptional customer service to our valued customers through various communication channels.

Responsibilities:
  • Respond to customer inquiries via phone, email, or chat regarding product availability, pricing, and other related issues.
  • Process orders accurately and efficiently using company systems, ensuring timely delivery and resolving any issues that may arise.
  • Communicate with customers to update order status, verify account information, and address any concerns they may have.
  • Answer product-related questions and resolve support issues in a professional and courteous manner.
  • Work closely with internal teams to ensure seamless communication and resolve any conflicts that may arise.

Requirements:
  • Bilingual: English and Spanish (or ability to learn)
  • Excellent communication and interpersonal skills
  • Ability to multitask and handle high-pressure situations
  • Basic computer skills and familiarity with CRM software

What We Offer:
  • Competitive salary: $45,000 - $60,000 per year
  • Health, dental, and vision insurance
  • 401(k) retirement plan with employer match
  • Paid time off and holidays
  • Casual dress code and teamwork environment


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