Customer Service Advocate

3 days ago


Norcross, Georgia, United States Leonisa USA Full time
Job Overview:

A Customer Service Advocate role involves interacting with customers via Live Chat, email and phone to provide solutions, answer questions and resolve issues in a timely manner. The ideal candidate will possess excellent communication skills, active listening abilities and the ability to work professionally under pressure.

Key Responsibilities:
  • Respond promptly to customer inquiries and resolve issues efficiently
  • Actively engage with customers to understand their needs and concerns
  • Provide product information and promotions to customers, as well as assist with online appointments and order management
  • Document all customer interactions clearly and thoroughly
  • Create orders, credits and refunds as needed
  • Help customers with delivery dates, order changes and warranty claims
  • Upsell products and services to customers
Requirements:
  • Experience in customer service, particularly in call centers
  • Education: Some college preferred
  • Communication skills: Solid communication and active listening
  • Writing skills: Ability to write professionally in English
  • Bilingual: Proficient in English
  • Computer skills: Knowledge of MS Office, Zoom and Google Meet
  • Positive attitude: Solution-oriented and able to multitask
  • Teamwork: Collaborative mindset and strong communication skills

The estimated salary for this position is $18 per hour. Working conditions include Monday-Friday, 9am-5pm, in our Norcross office.



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